Shipping & Returns : Dnbfragrance.com, Discount Fragrances

Select a 'Shipping' sub category:
Holiday Shipping Deadlines
U.S. & International Shipping Options & Costs
Delivery Time
Shipping Rate Table

RETURNS & CANCELLATIONS

Select a 'Returns and Cancellations' sub category:
Return Policy
Cancel Your Order
Claims On Orders Not Received

Standard Ground U.S. Shipping - (not a guaranteed service)

If you would like your order to arrive by February 14th, we recommend you place your order by the following dates:

Standard Ground U.S. Shipping - (not a guaranteed service) Place your order on or before February 7th by 6 a.m. EST for delivery by February 14th.

Standard Ground U.S. Shipping (7-10 business days)

U.S. orders will be shipped via UPS, DHL, or U.S. Postal Service Priority Mail. Most packages arrive within 7-10 business days. (not a guaranteed service)

To ALL OTHER COUNTRIES NEW RATES (start at $30.50): Shipping to ALL countries other than the USA starting at $30.50 per one item and add $4.25 us dollar per any additional item. Orders are shipped by US Post Office AIR MAIL and delivery time averages 2-3 weeks.If your country is not listed, please contact our customer service department via email to arrange delivery.

*Please note, Customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you. Unfortunately, we have no control over these charges.

International orders must be shipped to the cardholders address.

UK shipments, special notice
*Great Britain orders are dispatched from the UK and delivered via Royal Mail with full tracking information.
Please allow 4-7 business days for delivery.

*All VAT/Taxes are included in your shipping cost. You will NOT be subject to further VAT/Taxes when your package is delivered.

FREE SHIPPING for orders over $100.00.

(The $100.00 total is calculated BEFORE any promotion or coupon deductions, gift wrap charges & taxes)

Our fees starting at $5.95 charge for orders under $100.00.

Delivery Time

Delivery times may vary depending upon the items ordered. Times also vary depending upon whether the billing and shipping information are accurate.

Shipping Rate Table

Please use our Shipping Table to calculate actual cost based upon amount of products.
1 -$5.95,2-$6.95,3-$7.95,4-$8.95,5-20-$9.95,21-30-$11.95,31-40-$15.95.

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Return Policy

In order to return merchandise, you must obtain an RMA number from our customer service department.

You may return any unopened merchandise (except Skincare and Haircare items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.

We charge a 20% restocking fee for any merchandise returned.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We do not offer refunds or exchanges on Skincare or Haircare items due to health reasons. Please make your selections carefully.

We require the following information to process your return. (If this information is not included, we will be unable to process your return.

RMA number
Full name and address
Phone number
E-mail address
Packing slip
Original Order Confirmation Number
Your reason for returning the merchandise

Please return the merchandise to:
RETURNS DEPARTMENT
DnBFragrance.com
900 Grand Blvd.
Deer Park, NY 11729 USA

All returns must be shipped back to DnBfragances.com using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)

Any package that has not been received by DnBfragance.com and tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 16 business days to process your return or exchange.

If your package is returned to DnBfragances.com marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $5.95 re-shipping fee.

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Cancel Your Order

Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact a Customer Care Representative.

Contact us at:
1-310-256-9684 - in the U.S.
Monday-Friday: 9:00am-5:00pm Eeastern Time.
info@dnbfragrance.com

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Claims

You must notify us within 15 days from the date of your order if you did not receive it.

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