Select a 'Shipping' sub category: RETURNS & CANCELLATIONS Select a 'Returns and Cancellations' sub category:
If you would like your order to arrive by Mother's Day May 9th, we recommend you place your order by the following dates:
Standard Ground U.S. Shipping - (not a guaranteed service) Place your order on or before May 3rd by 6 a.m. EST for delivery by May 9th.
back to top U.S. Shipping Options & Costs Standard Ground U.S. Shipping (7-10 business days) U.S. orders will be shipped via UPS, DHL, or U.S. Postal Service Priority Mail. Most packages arrive within 7-10 business days. (not a guaranteed service) To ALL OTHER COUNTRIES NEW RATES (start at $30.50): Shipping to ALL countries
other than the
FREE SHIPPING for orders over $100.00.
International orders must be shipped to the cardholders address. UK shipments, special notice *All VAT/Taxes are included in your shipping cost. You will NOT be subject to further VAT/Taxes when your package is delivered. (The $100.00 total is calculated BEFORE any promotion or coupon deductions, gift wrap charges & taxes) Our fees starting at $5.95 charge for orders under $100.00. back to top
Delivery Time Delivery times may vary depending upon the items ordered. Times also vary depending upon whether the billing and shipping information are accurate. back to top
Shipping Rate Table Please use our Shipping Table to calculate actual cost based upon amount of products. back to top Return Policy In order to return merchandise, you must obtain an RMA number from our customer service department. You may return any unopened merchandise (except Skincare and Haircare items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges. We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging. Any shipping cost you incur to return the product to us will not be refunded. Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error. We do not offer refunds or exchanges on Skincare or Haircare items due to health reasons. Please make your selections carefully. We require the following information to process your return. (If this information is not included, we will be unable to process your return.
DnBFragance.com RETURNS DEPARTMENT 8611 Rose St Bellflower, CA 90706 United States All returns must be shipped back to DnBfragances.com using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation) Any package that has not been received by DnBfragance.com and tracking information cannot be provided, will be the sole responsibility of the shipper. **Please allow up to 14 business days to process your return or exchange. If your package is returned to DnBfragances.com marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $5.95 re-shipping fee. back to top
Cancel Your Order Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact a Customer Care Representative. Contact us at: 1-877-533-7004 - Toll free in the U.S. Monday-Friday: 9:00am-5:00pm Eeastern Time. info@dnbfragrance.com back to top
Claims You must notify us within 15 days from the date of your order if you did not receive it. back to top |
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